General Information and Conditions

Introduction

On this page you will find general information and the applicable conditions of:

BEYOND EXPECTATIONS
P.O. Box 229
3970 AE Driebergen-Rijsenburg
Phone: +31 (30) 686 50 10
E-mail: sales@beyond-expectations.nl
Website www.beyond-expectations.nl

Beyond-Expectations BV is registered in the trade register of
the Chamber of Commerce under No. 75237318

VAT number NL860202240B01

Applicable conditions

The General Terms and Conditions of Beyond Expectations apply to our services, unless we have expressly indicated in the offer or confirmation of the assignment that other conditions apply.

You can download a complete set of our general terms and conditions via this link (pdf).

Beyond Expectations exclusively provides trips for corporate clients and governments on the basis of a General Agreement. All trips that we provide for our clients are excluded from the statutory regulations for the Package Travel Agreement and Linked Travel Arrangement.

General Terms and Conditions (travel) service providers

If organized transport is included in your trip, the general (transport) conditions of the carriers (such as airlines), in addition to the General Terms and Conditions of Beyond Expectations, expressly form part of the offer and/or the agreement.

You can find the general (transport) conditions of travel service providers on the website of the relevant travel service provider. You can also consult the location of most general transport and baggage conditions of travel service providers via the ANVR website.

Insurances

We strongly advise our client to take out travel insurance and/or cancellation insurance for every traveler.

Additional costs (not included)

Unless explicitly stated otherwise in the offer or an assignment, the costs below are not included and are for the account of the client/traveler:
• Any baggage costs in case of transport by plane, unless a baggage allowance is included in the ticket price and this is explicitly stated by us. You can find an overview of almost all baggage conditions per airline on the overview page of the ANVR.
• Any departure or arrival tax that must be paid by the passenger himself at the airport. You can check this here.
• Any costs for (priority) check-in or other services at the airport.
• Any costs for seat reservations.
• Any costs for extra or deviating facilities during your trip.
• The costs of visas, vaccinations and other border formalities.
• All costs of unmentioned meals and drinks
• All costs that exceed the F&B credit included in the offer.
• The costs of travel or cancellation insurance.
• Other expenses of a personal nature.

Names of travelers

Your name and that of every traveler, including the data associated with it (such as place and date of issue of a passport), must exactly match the border document used for the trip. Correcting this data after booking – in particular the name of the traveler – can involve high costs and is even impossible in some cases. The service providers involved in the trip may refuse travelers whose name in a border document does not match the booking. In these cases, Beyond Expectations is not obliged to compensate the traveler or client or to refund the travel sum of this traveler.

Border documents, visas and vaccinations

You must be in possession of valid border documents such as a valid passport and any visas for your trip. You can check and, if necessary, apply for any required visa directly here. We advise you in particular to check that your travel document meets the minimum validity requirements set by the countries to be visited, including deviating or additional administrative formalities.
You can also obtain information about the required visas for the countries you visit (including the application period) from, among others, the consulate or embassy of that country. You can find a complete overview of embassies and consulates on the website of the national government.

For the countries you visit during your trip, advice or obligations may apply for traveler vaccinations. For more information, we would like to refer every traveler to his or her family doctor, the GGD or KLM Health Services.

Via the IATA Travel Centre website you can easily check which formalities and requirements apply to the border documents and vaccinations for the (transfer) destination(s) booked by your employees.
Changes and cancellations

If you want to change or cancel an assignment, you must report this to us as soon as possible and on the day of departure in any case well before the trip takes place. Only the (contact person of the) client can change or cancel the booking.

No-show

If you do not report in time for the flight (a so-called “no-show”), airlines often apply higher cancellation costs that can amount to 100% of the fare, if necessary in deviation from other previously reported (lower) cancellation costs. Some airlines use a broader concept of no-show, even in case of cancellation a few days before the departure date. In case of no-show for other services (for example hotel reservations or rental cars), specific provisions of the relevant provider apply. This may mean that you have to pay for the first night or rental day, receive no refund at all, or that the reserved hotel room or rental car is no longer available.

Travel restrictions

Special circumstances may apply to travel to some destination(s) and the travel route to be taken (including stops and transfer locations), such as administrative regulations, health regulations, climatic conditions and/or other (travel) restrictions. Important information about this is available, among other things, on the website of the national government (www.nederlandwereldwijd.nl) and the Travel apps of the Ministry of Foreign Affairs and the Dutch customs. You are responsible for ensuring that you and the travelers fully inform yourself about all applicable regulations for the trip, including any changes thereto, both before booking and before and during the trip.

Complaints

If you have a question or complaint, always contact our employees or, if this takes place during your trip, with the travel service provider involved. Make sure you have all the necessary information at hand (such as the booking reference and the name of the traveler) so that we can help you quickly. In the context of the security of personal data, we may ask you for additional information to determine that you are the client and/or (one of) the traveler(s).